NeoCode ("Company", "we", "our", or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our services.
Effective Date: May 26, 2026
We process personal information for the following purposes:
| Category | Information Collected | Purpose |
|---|---|---|
| Account Registration | Email address, password, nickname | Account creation and authentication |
| Social Login | Social account identifier, email, nickname | Easy sign-in and account linking |
| Service Usage | IP address, device information, OS version, app version, usage logs, access records | Service operation, analytics, and security |
| Payments | Payment approval number, product information, transaction amount, transaction date | Payment verification and refunds |
| Customer Support | Email address, inquiry details, attachments | Support and issue resolution |
| Advertising & Analytics | Advertising identifiers, usage records, device information | Personalized advertising and analytics |
| Information | Retention Period |
|---|---|
| Account Information | Until account deletion |
| Customer Support Records | 3 years after resolution |
| Payment Records | 5 years as required by applicable law |
| Access Logs | 3 months as required by applicable law |
| Marketing Consent Records | Until consent withdrawal or account deletion |
We do not provide personal information to third parties except in the following cases:
We may use third-party service providers to operate and improve our services.
| Service Provider | Purpose |
|---|---|
| [Cloud Provider] | Server hosting and data storage |
| [Payment Processor] | Payment and refund processing |
| [Notification Provider] | Push notifications and emails |
| [Analytics Provider] | Usage analytics and crash reporting |
Your information may be transferred to and processed in countries outside your country of residence.
| Recipient | Country | Transferred Data | Purpose |
|---|---|---|---|
| Google LLC | United States | Device information, usage logs, crash logs | Analytics and crash reporting |
We delete personal information without delay when the retention period expires or the processing purpose has been achieved.
Users may exercise the following rights at any time:
Requests may be submitted through app settings, customer support, or email.
We implement appropriate technical and organizational measures to protect personal information.
We may use cookies, advertising identifiers, SDKs, and similar technologies for analytics, service improvement, and personalized advertising.
Users may limit advertising tracking through device settings.
We may send push notifications, emails, or messages regarding service updates, events, promotions, and marketing information.
Marketing communications are only sent with user consent and may be withdrawn at any time.
| Name | Park Eunseong |
|---|---|
| neocode.helpdesk@gmail.com | |
| Discord | https://discord.gg/7J5TYcRmk |
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Changes will be announced through the app or our website before they become effective.
Announcement Date: May 26, 2026
Effective Date: May 26, 2026